PERAN ORGANIZATIONAL CITIZENSHIP BEHAVIOR SEBAGAI MODERASI KINERJA PEGAWAI DINILAI DARI EMPLOYEE ENGAGEMENT DAN KEPUASAN KERJA DI KANTOR CAMAT UTARA II KOTA LUBUK LINGGAU

Abstract

This study discusses: 1) Is there an effect of employee engagement on employee performance at the Utara II District Office of Lubuk Linggau City?, 2) Is there an effect of job satisfaction on employee performance at the Utara II District Office of Lubuk Linggau City?, 3) What is the role of organizational citizenship behavior as a moderator of employee performance assessed from employee engagement and job satisfaction at the Utara II District Office of Lubuk Linggau City? The objectives of this study are: 1) To determine the effect of employee engagement on employee performance at the Utara II District Office of Lubuk Linggau City. 2) To determine the effect of job satisfaction on employee performance at the Utara II District Office of Lubuk Linggau City. 3) To determine the role of organizational citizenship behavior as a moderator of employee performance assessed from employee engagement and job satisfaction at the Utara II District Office of Lubuk Linggau City. This study utilizes a quantitative research design. The population used was all employees of the Utara II District Office of Lubuk Linggau City, totaling 32 employees. Data collection techniques included observation, interviews, and documentation. Data analysis used a moderation test. The results of the study show that: 1) There is an effect of employee engagement on employee performance at the Utara II District Office of Lubuk Linggau City, where tcount (2.148) > ttable (1.960). 2) There is an effect of job satisfaction on employee performance at the Utara II District Office of Lubuk Linggau City, where tcount (5.321) > ttable (1.960). 3) The role of organizational citizenship behavior as a moderator of employee performance assessed from employee engagement and job satisfaction at the Utara II District Office of Lubuk Linggau City is 53.5%.