Musytari : Jurnal Manajemen, Akuntansi, dan Ekonomi

Vol. 25 No. 9 (2026): Musytari: Neraca Manajemen, Akuntansi, dan Ekonomi, ISSN 3025-9495
Articles

WORK DISCIPLINE AND INTERNAL COMMUNICATION ON EMPLOYEE PERFORMANCE THROUGH JOB SATISFACTION IN MSMEs

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  • Fadilatul Umah,
  • Samsuki
Fadilatul Umah
Universitas Trunojoyo Madura
Samsuki
Universitas Trunojoyo Madura
DOI: https://doi.org/10.2238/sa5n8g97

Published 2026-08-09

Keywords

  • Employee Performance,
  • Internal Communication,
  • Job Satisfaction,
  • MSMEs,
  • Work Discipline

How to Cite

WORK DISCIPLINE AND INTERNAL COMMUNICATION ON EMPLOYEE PERFORMANCE THROUGH JOB SATISFACTION IN MSMEs. (2026). Musytari : Jurnal Manajemen, Akuntansi, Dan Ekonomi, 25(9). https://doi.org/10.2238/sa5n8g97

Abstract

Purpose: This study aims to analyze the effects of work discipline and internal communication on employee performance through job satisfaction as a mediating variable among micro, small, and medium enterprises (MSMEs). Design/methodology/approach: This study employed a quantitative approach with an explanatory research design. Data were collected through questionnaires and interviews involving 100 employees of snack-producing MSMEs in Gresik Regency as respondents, and were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) with the assistance of SmartPLS software. Findings: Work discipline has a positive and significant effect on employee performance and job satisfaction. Internal communication has a positive and significant effect on job satisfaction but no significant direct effect on employee performance. Job satisfaction has a positive and significant effect on employee performance, partially mediates the effect of work discipline on employee performance, and fully mediates the effect of internal communication on employee performance. Research limitations/implications: This study is limited to snack-producing MSME employees in Gresik Regency, so the findings may not generalize to other regions or sectors; future research should broaden the sample scope and consider additional variables. Practical implications: [Explain the impact of the findings for practitioners, entrepreneurs, or policymakers.] Social implications: Improved discipline and communication practices in MSMEs can contribute to greater employee well-being and more sustainable livelihoods within the community. Originality/value: This study contributes to human resource management literature by simultaneously examining work discipline and internal communication as antecedents of employee performance through job satisfaction as a mediating mechanism, specifically within the under-researched MSME context.
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