Articles
PENGARUH KUALITAS PRODUK, INOVASI PRODUK, DAN HARGA TERHADAP KEPUTUSAN PEMBELIAN KONSUMEN GEN Z PADA POINT COFFEE X POKÉMON DI SURABAYA
Published 2026-06-26
Keywords
- Product Quality,
- Product Innovation,
- Price,
- Purchase Decision
How to Cite
PENGARUH KUALITAS PRODUK, INOVASI PRODUK, DAN HARGA TERHADAP KEPUTUSAN PEMBELIAN KONSUMEN GEN Z PADA POINT COFFEE X POKÉMON DI SURABAYA. (2026). Musytari : Jurnal Manajemen, Akuntansi, Dan Ekonomi, 25(7). https://doi.org/10.2238/115mjv60
Abstract
The growth of the modern ready-to-drink coffee industry in Indonesia has encouraged retail brands to continuously strengthen their product quality, product innovation, and pricing strategies in order to attract Generation Z consumers, who tend to be critical, rational, and selective. One form of differentiation observed in this industry is the collaboration between Point Coffee, a ready-to-drink coffee brand owned by Indomaret, and the popular character franchise Pokémon, which presents limited-edition packaging design and special menu variants. This phenomenon raises questions regarding the extent to which product quality, product innovation, and price are able to influence the purchase decision of Generation Z consumers. This study aims to analyze the influence of Product Quality, Product Innovation, and Price on the Purchase Decision of Generation Z consumers toward Point Coffee X Pokémon products in Surabaya. This research employed a quantitative method with an associative approach. Data were collected through an online questionnaire (Google Form) distributed to 96 Generation Z respondents in Surabaya aged 18–29 years who had purchased Point Coffee X Pokémon, selected using a non-probability sampling technique with a quota sampling method, with the sample size determined through the Lemeshow formula. Data analysis was conducted using validity tests, reliability tests, classical assumption tests, multiple linear regression analysis, and hypothesis testing with the assistance of SPSS version 25. The results indicate that Product Quality, Product Innovation, and Price each have a positive and significant effect on Purchase Decision, both partially and simultaneously, with an Adjusted R Square of 0.526 (52.6%). This study is expected to provide insight for ready-to-drink coffee retailers regarding the importance of maintaining product quality, developing meaningful product innovation beyond visual packaging, and setting prices that reflect perceived value, in order to strengthen Generation Z consumers' purchase decisions toward collaborative coffee products. Keywords: Product Quality, Product Innovation, Price, Purchase DecisionReferences
- Ernawati, S., & Kurniati, U. (2020). Pengaruh Kreatifitas Produk dan Inovasi Produk terhadap Kepuasan Konsumen di Steak House Noodles. http://studentjournal.umpo.ac.id/index.php/isoquant
- Gea, E. M., & Sitorus, D. H. (2025). Pengaruh Kualitas Produk, Promosi Dan Inovasi Produk Terhadap Keputusan Pembelian Di Point Coffee Indomaret Kota Batam. YUME: Journal of Management, 8(1), 609–615.
- Ghozali, I. (2018). Aplikasi analisis multivariate dengan program IBM SPSS. Badan Penerbit Universitas Diponegoro.
- Harun, A., & Paludi, S. (2025). Product Quality, Price Perception, and Brand Image on Purchase Decision. Journal Management and Leadership, 8(1), 1. https://doi.org/10.47970/jml.v8i1.848
- Husni, M. F. (2024). Analisis Kualitas Produk dan Harga Terhadap Keputusan Pembelian Produk Kosmetik. Movere Journal, 6(1), 26–33. https://doi.org/10.53654/mv.v6i1.425
- International Coffee Organization (ICO). (2024). Coffee market report 2024.
- Kotler, P., & Armstrong, G. (2018). Principles of marketing (17th ed.). Pearson.
- Kotler, P., & Keller, K. L. (2016). Marketing Management (15th ed.). Pearson.
- Lemeshow, S., Hosmer, D. W., Klar, J., & Lwanga, S. K. (1990). Adequacy of sample size in health studies (14th ed.). John Wiley & Sons.
- Pranatalion, R., Tjahjono, E., & Mulyati, D. Y. (2016). Pengaruh Inovasi Produk, Citra Merek, dan Harga terhadap Keputusan Pembelian Handphone Android Samsung. Jurnal Dinamika Administrasi Bisnis, 2(2), 1–5. https://doi.org/10.30996/jdab.v2i2.2149
- Putri, I. T., Mukson, & Roesalli, W. (2024). Pengaruh Brand Image dan Perceived Quality Terhadap Keputusan Pembelian Kopi Starbucks di Kabupaten Sleman. Jurnal Litbang Provinsi Jawa Tengah, 22(1), 103–112.
- Rahmawati, Badlowi, I., & Dwihandoko, T. H. (2023). Pengaruh Kualitas Produk, Kualitas Layanan, dan Harga Terhadap Keputusan Pembelian Pada Toko Bantal Moker. Jurnal Rimba: Riset Ilmu Manajemen Bisnis dan Akuntansi, 230–242.
- Setiawan, R. A., & Patrikha, F. D. (2020). Pengaruh Individu Konsumen, Lingkungan Konsumen dan Strategi Pemasaran Terhadap Keputusan Pembelian Produk Elektronik Pada Online Marketplace di Kota Surabaya. Jurnal Pendidikan Tata Niaga (JPTN), 8(1).
- Simanungkalit, F., & Zainurossalamia, S. (2025). Pengaruh Pemasaran Media Sosial TikTok dan Duta Merek terhadap Niat Beli Melalui Citra Merek pada Produk Azarine. MANABIS: Jurnal Manajemen dan Bisnis, 4, 36–55. https://doi.org/10.54259/manabis.v4i1.3821
- Siswandari, D. S., & Ramadhani, Y. C. (2025). Pengaruh Kualitas Produk, Harga, dan Lokasi Terhadap Keputusan Pembelian Pada Point Coffee Cabang Kedung Cowek Surabaya. Jurnal Ilmu dan Riset Manajemen, 14.
- Sugiyono. (2023). Metode penelitian kuantitatif, kualitatif, dan R&D. ALFABETA.
- Tjiptono, F. (2020). Strategi Pemasaran: Prinsip dan Penerapan. Andi.
- Utomo, P., Maduwinarti, A., Made, N., & Pratiwi, I. (2023). Pengaruh Kualitas Produk, Harga dan Pelayanan Terhadap Keputusan Pembelian Konsumen di Warung Kopi Mbah Sangkil Surabaya. Jurnal Dinamika Administrasi Bisnis, 9. https://doi.org/10.30996/jdab.v9i2.9157
- Zebua, D., Nasution, J., Tarigan, F. R., Halawa, N., & Harahap, R. (2025). The Influence of Product Quality, Price Perception and Brand Image on Purchasing Decisions at Flash Coffee Indonesia. Jurnal Ilmiah Multidisiplin Terpadu, 9(7).