Pengaruh Koordinasi dan Komunikasi terhadap Kinerja Pegawai dengan Kompetensi sebagai Variabel Moderasi di Dinas Pariwisata Kota Lubuklinggau

Abstract

This study aims to analyze the effect of coordination and communication on employee performance, with competence as a moderating variable at the Tourism Office of Lubuklinggau City. This research used a quantitative method with a descriptive and verificative approach. Data were collected by distributing questionnaires to 37 employees of the Tourism Office of Lubuklinggau City using a saturated sampling technique. The data analysis technique used was Partial Least Squares (PLS) with the assistance of SmartPLS software. The results show that coordination has a positive and significant effect on employee performance (Original Sample = 0.338; T-Statistics = 1.867; P-Values = 0.031). Communication, however, has no significant effect on employee performance (Original Sample = -0.037; T-Statistics = 0.229; P-Values = 0.409). Competence has a positive and highly significant effect on employee performance (Original Sample = 0.599; T-Statistics = 4.110; P-Values = 0.000). Furthermore, competence significantly moderates the relationship between coordination and employee performance (Original Sample = -0.378; T-Statistics = 1.680; P-Values = 0.047), although with a negative direction, indicating that it weakens the influence of coordination on performance. Meanwhile, competence does not significantly moderate the relationship between communication and employee performance (Original Sample = 0.236; T-Statistics = 1.134; P-Values = 0.129). Based on these findings, it can be concluded that competence is the most dominant factor in determining employee performance at the Tourism Office of Lubuklinggau City, both as a direct influence and as a moderating variable, compared to coordination and communication. Therefore, the Tourism Office of Lubuklinggau City is expected to pay greater attention to improving employee competence while maintaining flexible coordination and effective communication in order to sustainably enhance employee performance.