This study aims to evaluate the performance of the internet network based on Ubiquiti UniFi Access Points at the Public Service Mall of Pontianak City using Quality of Service (QoS) parameters and Received Signal Strength Indicator (RSSI) measurements. The research employed a walk test method conducted at 23 measurement points distributed throughout the study area. The analyzed parameters included throughput, delay, jitter, packet loss, and RSSI, which were subsequently evaluated based on the TIPHON standard. The measurement results showed an average throughput of 1.697 Mbps, delay of 5.057 ms, jitter of 5.064 ms, and packet loss of 0.017%, which generally fall within the “good” category according to the TIPHON standard. The RSSI values ranged from −65 dBm to −42 dBm, indicating signal quality from fair to very good. The findings demonstrate that the Wi-Fi network at the Public Service Mall of Pontianak City is capable of providing stable service and meets the established quality standards. However, several areas experienced performance degradation due to the distance from the access points and the presence of physical obstacles. Therefore, optimizing access point placement and maximizing the utilization of the 5 GHz frequency band are recommended to improve the uniformity of network quality across the entire service area.
Penelitian ini bertujuan untuk mengevaluasi kinerja jaringan internet berbasis Access Point Ubiquiti UniFi di Mall Pelayanan Publik Kota Pontianak menggunakan parameter Quality of Service (QoS) dan pengukuran kekuatan sinyal (Received Signal Strength Indicator atau RSSI). Metode yang digunakan adalah walk test dengan 23 titik pengujian yang tersebar di area penelitian. Parameter yang dianalisis meliputi throughput, delay, jitter, packet loss, dan RSSI, kemudian dibandingkan dengan standar TIPHON. Hasil pengukuran menunjukkan nilai rata-rata throughput sebesar 1,697 Mbps, delay 5,057 ms, jitter 5,064 ms, dan packet loss 0,017%, yang secara umum termasuk dalam kategori baik berdasarkan standar TIPHON. Nilai RSSI berada pada rentang −65 dBm hingga −42 dBm dengan kategori cukup hingga sangat baik. Hasil penelitian menunjukkan bahwa jaringan Wi-Fi di Mall Pelayanan Publik Kota Pontianak telah mampu memberikan layanan yang stabil dan memenuhi standar kualitas yang ditetapkan, meskipun masih terdapat beberapa area yang mengalami penurunan performa akibat jarak terhadap access point dan hambatan fisik. Oleh karena itu, optimalisasi penempatan access point dan pemanfaatan frekuensi 5 GHz direkomendasikan untuk meningkatkan pemerataan kualitas jaringan di seluruh area layanan
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