GAMBARAN WAKTU TUNGGU PELAYANAN RESEP RAWAT JALAN DI PUSKESMAS LANGSAT KOTA PEKANBARU
Abstract
Waktu tunggu pelayanan resep dihitung sejak pasien menyerahkan resep hingga menerima obat disertai Komunikasi, Informasi, dan Edukasi (KIE). Waktu tunggu merupakan salah satu indikator penting dalam mutu pelayanan kesehatan dan sering menjadi kendala bagi pasien. Penelitian ini menggunakan metode deskriptif observasional dengan populasi sebanyak 200 resep dan sampel 164 resep, terdiri atas 152 resep nonracikan dan 12 resep racikan. Hasil penelitian menunjukkan rata-rata waktu tunggu resep racikan adalah 11 menit, sedangkan resep nonracikan 20 menit. Faktor yang memengaruhi waktu tunggu meliputi jumlah resep yang diproses, jumlah pasien yang menunggu, kompleksitas resep, permasalahan asuransi, serta ketidaktepatan penulisan resep. Kesimpulannya, waktu tunggu pelayanan resep di Puskesmas Langsat telah memenuhi standar Kepmenkes Nomor 129/Menkes/SK/II/2008.Keywords
Waktu tunggu, pelayanan resep, rawat jalan
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