PERAN DAN TUGAS STAF ADMINISTRASI DALAM MENDUKUNG EFISIENSI OPERASIONAL PERUSAHAAN: KAJIAN LITERATUR SISTEMATIS

Abstract

Latar Belakang: Efisiensi operasional organisasi ditentukan oleh banyak faktor, salah satunya adalah kualitas pengelolaan administrasi internal. Staf administrasi memegang peranan penting dalam menjaga kelancaran arus informasi dan koordinasi antarunit, namun peran strategis mereka kerap belum mendapat pengakuan yang proporsional dalam praktik manajemen sumber daya manusia. Tujuan: Kajian ini bertujuan mengidentifikasi dan mensintesis literatur ilmiah mengenai fungsi, tugas, kompetensi, serta kontribusi staf administrasi terhadap efisiensi operasional organisasi. Metode: Penelitian menggunakan desain systematic literature review (SLR) dengan mengkaji 10 sumber ilmiah terindeks yang diterbitkan pada rentang 2014–2025. Pemilihan literatur mengacu pada kriteria relevansi topik, kredibilitas jurnal, ketersediaan akses terbuka, dan kejelasan metodologi penelitian. Hasil: Staf administrasi menjalankan lima fungsi yang terangkum dalam kerangka MITRA (Manajerial, Interpersonal, Teknis, Rutin, dan Analisis). Bukti empiris menunjukkan bahwa sistem administrasi perkantoran yang terkelola dengan baik berkontribusi sebesar 40% terhadap varians efisiensi kerja pegawai. Di era transformasi digital, kompetensi soft skill dan literasi teknologi menjadi faktor diferensiasi yang semakin menentukan efektivitas staf administrasi. Simpulan: Staf administrasi bukan sekadar pelaksana tugas klerikal, melainkan agen koordinasi strategis yang berkontribusi nyata terhadap produktivitas dan daya saing organisasi. Diperlukan perubahan paradigma manajerial serta investasi berkelanjutan dalam pengembangan kompetensi staf administrasi. Background: An organization’s operational efficiency is determined by many factors, one of which is the quality of internal administrative management. Administrative staff play a crucial role in ensuring the smooth flow of information and coordination between units; however, their strategic role often does not receive proportional recognition in human resource management practices. Objective: This study aims to identify and synthesize scientific literature regarding the functions, duties, competencies, and contributions of administrative staff to an organization’s operational efficiency. Method: The study employs a systematic literature review (SLR) design, examining 10 indexed scientific sources published between 2014 and 2025. Literature selection was based on criteria of topic relevance, journal credibility, open-access availability, and clarity of research methodology. Results: Administrative staff perform five functions summarized within the MITRA framework (Managerial, Interpersonal, Technical, Routine, and Analytical). Empirical evidence indicates that a well-managed office administration system contributes 40% to the variance in employee work efficiency. In the era of digital transformation, soft skills and technological literacy have become increasingly critical differentiating factors in determining the effectiveness of administrative staff. Conclusion: Administrative staff are not merely clerical workers but strategic coordinators who make a tangible contribution to productivity and competitiveness