TRANSFORMASI DIGITAL DALAM PRAKTIK PEKERJAAN SOSIAL PADA ERA PANDEMI DAN PASCA-PANDEMI COVID-19: SEBUAH KAJIAN LITERATUR NARATIF
DOI:
https://doi.org/10.2238/nczafg29Keywords:
Pekerjaan Sosial, Pandemi COVID-19, Transformasi Digital, Kesenjangan Digital, Pasca-PandemiAbstract
Pandemi COVID-19 telah mengubah secara fundamental lanskap praktik pekerjaan sosial di seluruh dunia, mendorong adopsi teknologi digital secara mendadak dan masif dalam interaksi antara pekerja sosial dan kliennya. Artikel ini bertujuan untuk mensintesis temuan dari berbagai kajian literatur mengenai dampak pandemi dan transisi pasca-pandemi terhadap praktik pekerjaan sosial, dengan menekankan pada tema transformasi digital, kesenjangan digital, kesejahteraan psikologis pekerja sosial dan klien, perlindungan anak, pendidikan pekerjaan sosial, serta keadilan sosial. Metode yang digunakan adalah kajian literatur naratif (narrative literature review) terhadap lebih dari lima puluh artikel ilmiah yang membahas pekerjaan sosial, kesejahteraan sosial, dan transformasi digital selama dan setelah pandemi COVID-19, yang dirangkum dan dianalisis secara tematik. Hasil kajian menunjukkan bahwa praktik pekerjaan sosial mengalami pergeseran ke arah model hibrida yang mengombinasikan layanan digital dan tatap muka, dengan keintiman digital dan fleksibilitas sebagai keuntungan utama, namun disertai risiko kesenjangan akses, erosi batas profesional, dan beban psikologis bagi praktisi. Studi bibliometrik terbaru juga mengindikasikan adanya kesenjangan geografis yang signifikan, di mana kontribusi riset dari kawasan ASEAN, termasuk Indonesia, masih sangat minim dalam literatur global mengenai pekerjaan sosial pasca-pandemi. Artikel ini menyimpulkan bahwa masa depan pekerjaan sosial digital sebaiknya dirancang sebagai praktik hibrida antisipatif yang berbasis bukti, inklusif, dan kontekstual, serta merekomendasikan perlunya riset pekerjaan sosial yang lebih banyak dilakukan oleh akademisi di kawasan Asia TenggaraReferences
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