ANALISIS KUALITAS PELAYANAN TERHADAP KEPUASAN NASABAH MENGGUNAKAN METODE IMPORTANCE PERFORMANCE ANALYSIS (IPA) PADA PT BPR SUPRA ARTAPERSADA KANTOR CABANG CIANJUR. Kohesi: Jurnal Sains dan Teknologi, [S. l.], v. 11, n. 5, 2026. DOI: https://doi.cibangsa.org/DOI-2026-570. Disponível em: https://journal.cib.institute/index.php/kohesi/article/view/5522. Acesso em: 20 oct. 2026.