Articles
MENGUJI PERILAKU KONSUMEN WEARABLE TECHNOLOGY : FAKTOR-FAKTOR PENENTU PURCHASE INTENTION SMARTWATCH DI DKI JAKARTA
Published 2026-08-16
Keywords
- Social Influence,
- Product Quality,
- Electronic Word of Mouth (eWOM),
- Perceived Value,
- Purchase Intention
- Smartwatch ...More
How to Cite
MENGUJI PERILAKU KONSUMEN WEARABLE TECHNOLOGY : FAKTOR-FAKTOR PENENTU PURCHASE INTENTION SMARTWATCH DI DKI JAKARTA. (2026). Musytari : Jurnal Manajemen, Akuntansi, Dan Ekonomi, 25(9). https://doi.org/10.2238/aswt9315
Abstract
Penelitian ini bertujuan untuk menganalisis pengaruh Social Influence, Product Quality, Electronic Word of Mouth (eWOM), dan Perceived Value terhadap Purchase Intention pada konsumen smartwatch di DKI Jakarta. Penelitian ini menggunakan pendekatan kuantitatif dengan metode survei. Teknik pengambilan sampel yang digunakan adalah non-probability sampling dengan metode convenience sampling terhadap 250 responden yang memenuhi kriteria penelitian. Pengumpulan data dilakukan menggunakan kuesioner dengan skala Likert enam poin. Data penelitian dianalisis menggunakan Structural Equation Modeling (SEM) dengan bantuan perangkat lunak AMOS. Hasil penelitian menunjukkan bahwa Social Influence berpengaruh positif dan signifikan terhadap Perceived Value, tetapi tidak berpengaruh signifikan secara langsung terhadap Purchase Intention. Product Quality berpengaruh positif dan signifikan terhadap Perceived Value dan Purchase Intention. Electronic Word of Mouth (eWOM) juga berpengaruh positif dan signifikan terhadap Perceived Value dan Purchase Intention. Selanjutnya, Perceived Value berpengaruh positif dan signifikan terhadap Purchase Intention. Temuan tersebut menunjukkan bahwa Product Quality, eWOM, dan Perceived Value memiliki peran penting dalam membentuk Purchase Intention konsumen terhadap smartwatch. Sementara itu, Social Influence lebih berperan dalam meningkatkan Perceived Value dibandingkan memberikan pengaruh langsung terhadap Purchase Intention. Hasil penelitian ini memberikan implikasi bagi perusahaan smartwatch untuk meningkatkan kualitas produk, mengoptimalkan eWOM, dan menciptakan nilai yang lebih tinggi bagi konsumen dalam mendukung peningkatan niat pembelian.References
- [1] R. A. Abdella and R. Indradewa, 'Customer satisfaction in e-commerce: The role of service quality, product quality, and e-servicescape influences via perceived value,' Journal of Management and Digital Business, vol. 4, no. 2, pp. 368–382, 2024.
- [2] R. B. Aditya, E. Handayanto, and A. Praharjo, 'The Influence of Electronic Word of Mouth and Social Media Promotion on Consumers’ Purchase Intention,' Jurnal Manajemen Bisnis Dan Kewirausahaan, vol. 4, no. 1, pp. 24–32, 2024.
- [3] M. A. Ahmed, S. Khalid, and M. Ahmad, 'Repurchase intentions toward trendy clothing fashion in Muslim communities: The role of social influence, brand attachment and perceived value,' Journal of Islamic Business and Management, vol. 8, no. 2, 2018.
- [4] N. A. S. Almuraqab, 'Determinants that influence consumers’ intention to purchase smart watches in the UAE: A case of university students,' Advances in Science, Technology and Engineering Systems Journal, vol. 6, no. 1, pp. 1249–1256, 2021.
- [5] V. Angelica, 'Pengaruh social media, electronic word of mouth, brand attitude terhadap purchase intention konsumen pada situs online Shopee ID,' Jurnal Manajemen Bisnis Dan Kewirausahaan, vol. 5, no. 5, pp. 506–511, 2021.
- [6] I. D. C. Arifah and R. P. Juniarti, 'Interface aesthetic, perceived value, perceived ease of use, and perceived usefulness on purchase intention of smartwatch consumers,' International Conference on Business and Engineering Management (ICONBEM 2021), 2021.
- [7] M. K. S. Bhatt and D. J. Parmar, 'Wearable Technology: Exploring Purchase Intention for Smartwatch,' International Journal of Academic Management Science Research (IJAMSR), vol. 6, no. 4, pp. 41 –50, 2022.
- [8] K. A. Chandra and D. A. P. Sari, 'Pengaruh Product Quality, Social Media Marketing, dan Perceived Value Terhadap Purchase Decision (Studi pada Pengguna Produk Smartphone di DKI Jakarta),' Jurnal Bisnis, Manajemen, Dan Keuangan, vol. 3, no. 2, pp. 444–455, 2022.
- [9] K. K. Devantha and N. W. Ekawati, 'The effect of EWOM and brand image on perceived value, and its impact on repurchase intention,' International Journal of Management and Commerce Innovations, vol. 8, no. 2, pp. 312–321, 2021.
- [10] I. B. N. Dwisuardinata and G. S. Darma, 'The impact of social influence, product knowledge, and fear of missing out (FOMO) towards purchase intention on alcoholic beverage in Bali,' Binus Business Review, vol. 14, no. 1, pp. 1–11, 2023.
- [11] M. Govindaraj and M. Pradeep, 'Influence of product quality on perceived value, trust and purchase intention: A study on electronic products,' Academy of Marketing Studies Journal, vol. 27, no. S6, 2023.
- [12] C. M. Gunawan, L. Rahmania, and I. H. Kenang, 'The influence of social influence and peer influence on intention to purchase in e-commerce,' Review of Management and Entrepreneurship, vol. 7, no. 1, pp. 61–84, 2023.
- [13] I. W. Hasdiansa and S. Hasbiah, 'The Effect of Product Quality, Brand Image, and Promotion on Sportwatch Purchase Intention Among Millennials,' International Journal of Economics and Management Research, vol. 4, no. 2, pp. 803–811, 2025.
- [14] S. C. Jeong and B.-J. Choi, 'Moderating effects of consumers’ personal innovativeness on the adoption and purchase intention of wearable devices,' SAGE Open, vol. 12, no. 4, p. 21582440221134798, 2022.
- [15] A. D. Juniarti and R. Rojuaniah, 'Pengaruh Luxury Brand Perception, Social Influence, Brand Personality Dan Country Of Origin Terhadap Purchase Intention Pada Perusahaan Fast Fashion di Indonesia,' Manajemen Kreatif Jurnal, vol. 2, no. 1, pp. 86–105, 2024.
- [16] M. Kautsar and L. Pasaribu, 'The influence of price, product quality, product review on purchase intention framelessplate,' Enrichment: Journal of Management, vol. 14, no. 5, pp. 956–964, 2024.
- [17] A. E. S. Kurniawan Siswandaru and Y. W. W. Wardana, 'The Effect of Brand Image and Electronic Word of Mouth on Purchase Intention,' Prosiding Simposium Nasional Perbankan, Akuntansi Dan Keuangan, vol. 2, pp. 40–47, 2025.
- [18] A. Kusniawati, 'Effect of electronic word of mouth, product quality, and price on purchase intention,' 2021.
- [19] B. Z. Mailoa, 'Examining the Impact of Product Quality, Consumer Experience, and Perceived Value on Customer Loyalty: A Structural Equation Modeling Approach,' Journal of Multidisciplinary Issues, vol. 4, no. 2, pp. 41 –51, 2024.
- [20] T. T. A. Ngo, B. L. Vuong, M. D. Le, T. T. Nguyen, M. M. Tran, and Q. K. Nguyen, 'The impact of eWOM information in social media on the online purchase intention of Generation Z,' Cogent Business & Management, vol. 11, no. 1, p. 2316933, 2024.